Delivery & Returns

If you have any questions regarding shipping fees, you can contact us via our online chat platform or email: info@fructosefreefoods.co.uk

 

Post-Brexit

We will be shipping our EU orders on a DAP term which will mean you will be responsible for paying duties & taxes for your order before your order can be delivered to you. You will receive an email alert from our carrier with links to pay once your order is shipped. As the Republic of Ireland remains in the EU, shipments from the UK will therefore be treated as exports. 

Please note that from 1st April delivery to Northern Ireland will require customs declarations. 

UK mainland delivery

We aim to deliver all UK mainland orders within 2-3 working days.

Order by 10 am Monday to Thursday (excluding public and UK bank holidays) for next day delivery. Orders placed on Thursday (after 10 am), Friday, Saturday & Sunday by 10 am will be delivered on Monday.

Free next-day delivery for orders over £30. For orders below £30, there will a £3.99 delivery fee.

We also offer a weekend next day delivery service for orders made on Friday and Saturday by 10 am for £8.99.

 

Non-mainland UK delivery

We aim to deliver all non-mainland UK orders within 2 – 5 working days.

Delivery fee is dependent on the location of the delivery address. The exact delivery cost will be clearly displayed at checkout.

 

EU Delivery

We also deliver to the following countries:

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Ukraine

 

Our EU deliveries can take up to 2 – 10 days to be delivered. Please note that delivery time can vary depending on the country and may be subject to delays arising from customs clearance or your local carrier. Customers outside of the United Kingdom may be subject to customs fees and/or import duties and taxes.

The delivery fee is dependent on the location of the delivery address. The exact delivery cost will be clearly displayed at checkout.

USA Delivery

Our USA delivery can take up to 3 – 6 days to be delivered. When sending to the USA from the UK, your parcels will be subject to various custom duties, which may cause some delays.

For all delivery to the USA, there is a delivery fee of £40.

Please note that delivery time can vary depending on the country and may be subject to delays arising from customs clearance or your local carrier. Customers outside of the United Kingdom may be subject to customs fees and/or import duties and taxes.

Important Note

All orders placed over the weekend and holidays will be processed the following business day. During seasonal events and sale periods, order processing and delivery may take slightly longer than normal due to high volumes of orders.

 

Returns

We do not accept returns on our products.

If you have any questions, please email us at info@fructosefreefoods.co.uk